Frequently Asked Questions

What is the Victim Information Portal?

The Rowlett Police Department is providing this portal to supply information to victims about their case(s). The portal was developed in collaboration with Versaterm, a technology company that enables law enforcement and public safety agencies to effectively communicate with their customers.

What kind of information can I access using this portal?

This portal will provide you with access to case information, which may include the case status, any personnel assigned and contact information for the department.

I don’t know my case number.

To access the information within the Rowlett Police Department Victim Information Portal, you will need to enter a valid case number.

If you are unable to locate your case number, please contact the Records Department at (972) 412-6203.

I am entering my case number but it says you cannot locate my case. What do I do?

To access the information within the Rowlett Police Department Victim Information Portal, you will need to enter a valid case number. First, please make sure you are entering your case number correctly.

It could take up to 48 hours for updates to be processed and for some cases to be made available in this portal.

Please try again in 48 hours and if you are still unable to access the portal, please contact the Records Department at (972) 412-6203.